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March 28, 2011

Comments

To this consumer, Bob Butler was the kind of guy who would TALK to you. In fact, he was the person who actually sold me the product (v. 3) after enduring what seemed like two hours on the phone answering my incessant questions.

But alas, the expected happened when Bob sold Data.txt to LexisNexis who took a maneuverable, affordable yacht with a great crew and turned it into an expensive barge with substantially diminished support capabilities. And after they made that huge error, they relinquished their future by killing World server and losing its chief developer Frank Rivera in what could be characterized as an internecine war between him and some other Data.txt holders-on (IMO "the good guys") against LN loyalist "usurpers" (Loreta Rupert comes to my mind) who never did seem to me to be very responsive. Rivera ended up founding the your-choice-of-locally-or-cloud-hosted multi-platform HoudiniEsq., his (or his company Logicbit's) version of World server. Seems promising but perhaps a bit expensive for an office of two or more persons; it's free for one person.

Bottom line: I couldn't take it anymore and jumped ship. The migration away from Time Matters and Billing Matters cost me a great deal, and I am trying to recover. The good news? I am no longer captive to that un-innovative gotcha-by-the-"ears" money machine, LexisNexis.

I've used TM since 1998. I've used the current version since it first came out. My TM is on a dedicated Windows server and works great. It's accessible 24/7 over the net. We rarely have a problem. I don't think I've called tech support with version 10 ever. The program works great and I could not be as productive in my practice without it. We also use and love TM's document management system - 120,000+ docs on the server. Could not have been 100% paperless for the last six years without TM.

Every program can be improved, including TM. Historically it has gotten a lot of bad mouthing from people who didn't understand how to use it or who don't set it up on the right system/platform. One thing I've seen over the years is a lot of people hire bad IT people to set up TM and be their go to TM person. Many of these people don't know what they are doing and blame it on TM. I've also found that most firms do not invest the time in training at least one in house person to become a TM expert so that person can configure TM and train the other people in the firm how to use it.

We have over 12,000 contacts in TM and over 12 years of data. We just don't have any problems. We did have problems with version 7 and some what less with version 8 with email, but version 9 and 10 have been smooth as silk.

How right you are! Our firm has been using TM since version 2.0. We have stopped at 9.0. In the interim, TM has become a bloated unstable program that cannot accomplish some basic and simple tasks. The list of deficiencies is too long for this comment but includes some notable problems among others: The conflict checker is totally unreliable. (Don't tell that to your malpractice carrier as you fill out your annual application stating that you use TM as your conflict checker). Honestly, it just does not work, database maintenance and consultant involvement notwithstanding. Quicktab labels disappear no matter how many times you fix them. Annoying non-functioning of features goes on and on. Tech support, at least the last experience we had with it was very inadequate, could not fix problems, did not get back to us etc. And now Lexis Nexis has initiated its rapacious AMP agreement in order to squeeze as much money out of its loyal (soon to be less so) clients as possible by forcing them to be upgraded yearly to increasingly buggy releases. And they have the temerity to also insist on a reinstatement penalty. Fat Chance! See you later TM. As soon as we are able to effectute a reasonable transfer of data to another program, we are gone. LN is obviously more interested in its revenue than the integrity of its product.

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