The PCLaw link to Time Matters generally works pretty well. However, in instances where you need to run maintenance on PCLaw that requires all users to be out of the program it creates a bottleneck. PCLaw believes that the link is a “user” and won’t proceed. This can happen if you are running a backup, or the “Verify Data Integrity” function and in some other instances.
There is no way to “close” this “user” from within PCLaw. The only workaround I have been able to find is simply to do a Ctrl-Alt-Del and shut down the process called “PLSVCLNK.exe.” That is the link itself. You may have to shut down two other monitoring processes (in PCLaw 10), PLSRVSCH.exe and PLXVCLOG.exe. Do NOT close the main program, PCLAW32.exe. When you are done, exit PCLaw and open it again to restart the ancillary processes.
It would be nice if PCLaw could “suspend” the link when a dedicated procedure is required so that someone in Time Matters does not enter time, create a new matter, etc. that would write to PCLaw in the middle of the dedicated procedure.
There is no way to “close” this “user” from within PCLaw. The only workaround I have been able to find is simply to do a Ctrl-Alt-Del and shut down the process called “PLSVCLNK.exe.” That is the link itself. You may have to shut down two other monitoring processes (in PCLaw 10), PLSRVSCH.exe and PLXVCLOG.exe. Do NOT close the main program, PCLAW32.exe. When you are done, exit PCLaw and open it again to restart the ancillary processes.
It would be nice if PCLaw could “suspend” the link when a dedicated procedure is required so that someone in Time Matters does not enter time, create a new matter, etc. that would write to PCLaw in the middle of the dedicated procedure.
Running tweaking and updates on a system which stops the flow of data and forces the users to log out is not a very efficient one. I'm sure that there are a lot of Pro's for this software, it's just that for me it's a deal breaker.
Posted by: records management | December 27, 2010 at 01:06 PM
Great post as usual. I like your writing style. Thank you.
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Keep up the good work-- and to the Cons who are complaining, you really need to work a little harder at reading comprehension.
Posted by: air jordans | November 10, 2010 at 01:47 AM
Although not a Time Matters user, I also get that process on my machine (PCLSVCLNK) and my Network Technician wonders what it is even when PCLaw is not open. Then I thought it must be linked to the PCLaw Connection Settings that I have enabled with Email/Word and perhaps this is why a User "Link-1" is sometimes "logged in" even when nobody else is in PCLaw. This is a nuisance when performing backups/VDIs. Before I used to reboot the machine but now I think I will end the process as you suggest.
Thanks
Posted by: Hassan Maje | April 27, 2010 at 11:19 AM