Worldox has notified customers of the next patch to GX4, to be released this Wednesday, May 17, which includes a major change in how the indexer functions. It will now run as a service, as opposed to an executable (*.exe) file. This means that the previously common problem of the indexer not running because the indexer PC was rebooted and not logged in to following maintenance or for some other reason will disappear. Note that indexer as a service works only for GX4 – if you are still on GX3, you will have to upgrade to GX4.
Clients have been asking me: do we need to do this right away, at all?
Yes, this needs to be done eventually. It includes the cumulative patches and updates since late last year. This includes the return, by popular demand, of the drop-down menu for the description field, which lists recent descriptions.
If you have regularly experienced search failures due to the fact that the indexer is not running (which can appear to end users as “documents not being saved”), you would be advised to do this sooner rather than later.
However, applying this update takes some IT setup and planning, so it is not like previous patches which could be installed easily. You will need to create one or more groups under Active Directory, and make sure that the port used by the console that controls the service is open (by default, port 5009 – this will very likely be blocked by your firewall/anti-virus). In addition, you will need to reinitialize the index databases, which can take a substantial amount of time, depending on the size of your document store. So this is most likely a weekend project.
You should contact your Worldox consultant before proceeding.