For some time, clients have been asking for a version of the Worldox Indexer that would run as a service, as opposed to the current iteration, which is an actual program that needs to run 24/7 under a logged in user.
Now as of early May, the Indexer as a Service is here! But be advised: this is a major change. Once it is implemented, there is no going back to the old indexer, which will no longer function.
The service still runs on the indexer PC, no change there. It is managed by a user console which can be run (by users with the correct permissions) from anywhere on the network. No need to RDP to the indexer, risk multiple logins, have the indexer hang due to the installation of patches, updates (if the indexer reboots but is not logged in, the service is still running). As an added benefit, you don’t have to worry about stopping and restarting the indexer when you reboot the machine after an update. It is automatic.
There are two pieces: the service, and the console. The service sits there and does very little until the console tells it what to do. The service is multi-process, so each task (metadata indexing, text indexing, data import, etc.) is a separate process that runs independently. This means, for example, that you could re-initialize the text index while the metadata (formerly profile) database continues to update, so that searches on new documents continue to function. I tested this, it works.
Another major new feature is that email notifications of scheduled events are sent to designated parties. Thus you can set up an email to be sent to the office manager every morning at 8am, that says that indexer updates started and completed correctly, and that the indexer is running properly. This is a major advantage over the old system, where there was no way of knowing whether the indexer was down without logging in to the indexer PC and checking. It was not uncommon for a firm’s indexer to be down for several days before anybody realized it.
There are also some behind-the-scenes changes that should improve stability and efficiency of the indexing process. One of them also offers 2-factor authentication for access to WD Admin.
All in all, this is a great addition. But it is a major update that will take some time and require that the indexes be re-initialized. So count on a weekend, not an overnight week day.