I recently sat in on a Webinar/user’s group for PCLaw. The difference with the Time Matters user’s group was like night and day. First of all, the presenter stated clearly that while PCLaw has some resources for end users, at a certain point they would be better off hiring a consultant, and even went so far as to show attendees how to look up and find a Lexis-certified consultant on the web site. More generally, the presenter was obviously very knowledgeable about the product.
More importantly, as the user group reviewed the new features in the upcoming PCLaw 10, two facts stood out. First, that PCLaw 10 will be an incremental release. Given the recent layoffs of programmers and support people, this is probably a wise move. Trying to do too much could result in Time Matters-type disasters.
The second interesting fact is that although the new features are minor, they are in fact responsive to things that people have been asking for for years. So the response to the traditional mantra: “don’t bother upgrading unless there is a feature that you have been dying to have for a long time” may well be that there is indeed such a feature.
Some of the new features include:
The ability to change the screen fonts in the grid displays (i.e. in the Register). I have several clients who have been complaining about this for years.
An improved way to show courtesy discounts on bills. This has also been an annoyance for many people.
The ability to pay off previous balances from the Trust account – you didn’t use to be able to do this.