I recently ran into the same issue at two clients that were linking to PCLaw (one was Time Matters, the other was Amicus Attorney). The issue was that time for one specific file simply would not transfer to PCLaw. The matters appeared to be linked properly, but time simply would not transfer.
It turned out that in both cases the cause was the same: a user had tried to post time to a new matter before it had been created in PCLaw. (Saying: “you would think that if things were set up properly this could not happen because the matter would be created in both programs simultaneously” violates one of Heckman’s Laws, namely that any time you start a sentence concerning a computer issue with “you would think that...” you know you are in deep trouble).
It would appear that when the time entry was first rejected it was somehow “marked” so that it would NEVER transfer. In Time Matters, we had to delete all the time entries and recreate them; then they would transfer. In Amicus, we had to de-activate the matter, create a new one and transfer the time to the new matter, then it would transfer.
Bizarre, but true.
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